Laser Engraved Custom Products
Free Local Pick Up!

Orders with standard shipping typically take 3-5 business days to be processed and shipped. Please allow up to two weeks to receive your order. You will receive an email with tracking information when your order has been shipped. Priority shipping does NOT affect our processing time.

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Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm CST), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we may still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule (3-5 business days). We will do our very best to get your orders to you as fast as humanly possible!

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use USPS for domestic orders. We use USPS for international and APO/FPO addresses.  Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays.  Engraved Decor and Gifts will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

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Weekends
Please remember that delivery time does not include weekends or holidays.

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Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 3-5 business days. Priority shipping does NOT affect our processing time.

 

LOST PACKAGES

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two months for the investigation to be completed. 

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items according to availability. If we cannot replace them, we will refund your order, including shipping costs. 

If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

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                   REFUND POLICY

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All sale items and items purchased at a discount are FINAL SALES. Final sale purchases are not redeemable for any type of store credit, exchange or refund. 

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ALL RETURNS WILL BE ISSUED IN THE FORM OF A STORE CREDIT ONLY. 

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RETURN PROCEDURE

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Make sure your items meet the above criteria in our RETURN POLICY.

Please email us at info@engraveddecorandgifts.com to let us know you are returning your item and why. Please send pictures with your email.

Securely repackage your items in the package you receive them in.  Enclose a copy of the invoice. Mail them off to our Returns Department.

Send Returns To:

Engraved Decor and Gifts

INVOICE # __________

PO Box 1473

Nixa, MO 65714

You can always contact us for any return question at info@engraveddecorandgifts.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. You can get store credit for customized items.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

CANCELATIONS

In order to receive a full refund, we request that you cancel your order within 24 hours of purchase. After 24 hours, we can still cancel your order, but we will only be able to issue you a store credit for you to use on a later purchase. If we have shipped out your order and it is customized, there will no refund.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.